Antonic.AI. Jorij Abraham, General Manager of ScamAdviser explains, &ldquo;Webchat is a journey. It is not something you set up once and you are done. We want to learn what works and what does not. You have to be able to continuously adapt and improve. We were looking for a Webchat solution that gives us full control over the conversation without any external support. Antonic.AI offers an extremely easy to use chat builder where we can integrate multiple systems ourselves. Apart from this, Antonic.AI supports an unlimited number of languages which is crucial for us as we reach more than 100,000 consumers daily from all over the world. Finally, with Antonic.AI, we can also expand to other messenger channels such as WhatsApp and Facebook Messenger using the same platform. It&rsquo;s click-&amp;-chat.</p>\r\n<p>In the first month, ScamAdviser handled more than 5,000 chat conversations, fully automated. Consumers can check if a website is legit or a possible scam. In addition, they can report a website, ask questions like &ldquo;How can I get my money back&rdquo; and subscribe to ScamAdviser&rsquo;s newsletter. ScamAdviser does not have the manpower to chat with visitors manually. There are just too many chat requests and the ScamAdviser team is relatively small considering the number of visitors it gets every day.</p>\r\n<p>The fear was that offering chat would increase the number of manual conversations as the threshold to contact ScamAdviser is lowered. This has however not been the case. Instead, the number of emails sent to ScamAdviser dropped.</p>\r\n<p>ScamAdviser has huge plans for the future. First, it wants to integrate more systems into the Webchat upon which more features can be easily added. The next step will be to start using the same platform on Facebook, WhatsApp and other messengers. Jorij Abraham elaborates, &ldquo;Scams via messenger applications are increasing rapidly and we want to be where people get scammed and need us.&rdquo;</p>"}}],"sidebarBlocks":[{"_template":"Small\\Content\\Cta","_identifier":"block-157084","data":{"title":"Report a Scam!","consumer":null,"description":"Have you fallen for a hoax, bought a fake product? Report the site and warn others!","image":"https://files.scamadviser.com/thumbs/tell-your-story-8910e.png_200x200.png","button":"Report a Scam!","link":"https://www.scamadviser.com/leave-review"}},{"_template":"Small\\Content\\Taxonomy","_identifier":"block-157123","data":{"title":"Scam Categories","taxonomies":[{"id":7,"name":"Scam Alerts (779)","url":"https://www.scamadviser.com/articles/scam-alerts"},{"id":6,"name":"Scam Trends (240)","url":"https://www.scamadviser.com/articles/scam-trends"},{"id":8,"name":"Global Scam Country Guide (44)","url":"https://www.scamadviser.com/articles/global-scam-country-guide"},{"id":3,"name":"News about Scamadviser (39)","url":"https://www.scamadviser.com/articles/news-about-scamadviser"},{"id":5,"name":"Reliable Sites (27)","url":"https://www.scamadviser.com/articles/reliable-sites"},{"id":2,"name":"Research & Reports (26)","url":"https://www.scamadviser.com/articles/research-reports"},{"id":1,"name":"Tips & Support (24)","url":"https://www.scamadviser.com/articles/tips-support"},{"id":4,"name":"Advice for Companies (2)","url":"https://www.scamadviser.com/articles/advice-for-companies"}]}},{"_template":"Default\\Content\\Heading","_identifier":"block-59407","data":{"text":"Help & Info","size":"large"}},{"_template":"Default\\Content\\Articles","_identifier":"block-157795","data":{"articles":[{"_template":"Home\\Articles","_identifier":"block-157796","data":{"title":"Tips & Support","link":"","icon":"fa-lightbulb-o","renderAsInertiaLink":false}},{"_template":"Home\\Articles","_identifier":"block-157824","data":{"title":"Scam Alerts","link":"https://www.scamadviser.com/articles/scam-alerts","icon":"fa-exclamation-triangle","renderAsInertiaLink":true}},{"_template":"Home\\Articles","_identifier":"block-157839","data":{"title":"Learn about Scams","link":"https://www.scamadviser.com/articles/scam-trends","icon":"fa-tags","renderAsInertiaLink":true}},{"_template":"Home\\Articles","_identifier":"block-157854","data":{"title":"Reliable Sites","link":"https://www.scamadviser.com/articles/reliable-sites","icon":"fa-check-circle","renderAsInertiaLink":true}},{"_template":"Home\\Articles","_identifier":"block-157869","data":{"title":"Advice for Companies","link":"https://www.scamadviser.com/articles/advice-for-companies","icon":"fa-comment","renderAsInertiaLink":true}},{"_template":"Home\\Articles","_identifier":"block-157884","data":{"title":"Research & Reports","link":"https://www.scamadviser.com/articles/research-reports","icon":"fa-search","renderAsInertiaLink":true}},{"_template":"Home\\Articles","_identifier":"block-161131","data":{"title":"Global Scam Country Guide","link":"https://www.scamadviser.com/global-scam-country-guide","icon":"fa-globe","renderAsInertiaLink":false}}],"buttonText":"See all","buttonLink":"https://www.scamadviser.com/help-info"}},{"_template":"Default\\Content\\Heading","_identifier":"block-59517","data":{"text":"Popular Stories","size":"large"}},{"_template":"Default\\Content\\Blogs","_identifier":"block-59530","data":{"items":[{"id":13,"title":"How to Recognize a Scam Website","url":"https://www.scamadviser.com/articles/how-to-recognize-a-scam-website","excerpt":"As the influence of the internet rises, so does the prevalence of online scams. There are fraudsters making all kinds of claims to trap victims online - from fake investment opportunities to online stores - and the internet allows them to operate from any part of the world with anonymity. The ability to spot online scams is an important skill to have as the virtual world is increasingly becoming a part of every facet of our lives. The below tips will help you identify the signs which can indicate that a website could be a scam.\r\nCommon Sense: Too Good To Be True\r\nWhen looking for goods online, a great deal can be very enticing. A Gucci bag or a new iPhone for half the price? Who wouldn’t want to grab such a deal? Scammers know this too and try to take advantage of the fact.\r\nIf an online deal looks too good to be true, think twice and double-check things. The easiest way to do this is to simply check out the same product at competing websites (that you trust). If the difference in prices is huge, it might be better to double-check the rest of the website.\r\nCheck Out the Social Media Links\r\nSocial media is a core part of ecommerce businesses these days and consumers often expect online shops to have a social media presence. Scammers know this and often insert logos of social media sites on their websites. Scratching beneath the surface often reveals this fu","buttonText":"Read more","renderAsInertiaLink":true},{"id":4,"title":"How Do I Get Money Back From a Scammer?","url":"https://www.scamadviser.com/articles/how-do-i-get-money-back-from-a-scammer","excerpt":"So the worst has come to pass - you realise you parted with your money too fast, and the site you used was a scam - what now? Well first of all, don’t despair!!\r\nIf you think you have been scammed, the first port of call when having an issue is to simply ask for a refund. This is the first and easiest step to determine whether you are dealing with a genuine company or scammers. Sadly, getting your money back from a scammer is not as simple as just asking. \r\nIf you are indeed dealing with scammers, the procedure (and chance) of getting your money back varies depending on the payment method you used.\r\n\r\nPayPal\r\nDebit card/Credit card\r\nBank transfer\r\nWire transfer\r\nGoogle Pay\r\nBitcoin\r\n\r\nPayPal\r\nIf you used PayPal, you have a strong chance of getting your money back if you were scammed. On their website, you can file a dispute within 180 calendar days of your purchase.\r\nConditions to file a dispute:\r\n\r\nThe simplest situation is that you ordered from an online store and it has not arrived. In this case this is what PayPal states: \"If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple.\"\r\nThe scammer has sent you a completely different item. For example, you ordered a PlayStation 4, but instead received only a Playstation controller. \r\nThe condition of the item was misrepresented on the product page. This could be the ","buttonText":"Read more","renderAsInertiaLink":true}]}}],"meta":{"title":"ScamAdviser Launches Webchat to Help Consumers Not Get Scammed","description":"Check if a website is a scam website or a legit website. ScamAdviser helps identify if a webshop is fraudulent or infected with malware, or conducts phishing, fraud, scam and spam activities. 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